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x HGS is currently open for business and considered to be an essential business. Click here to learn moreSecondary Menu Blog Investors Contact Us Solutions Why HGS Careers What We Do Consumer Engagement Solutions Optimize your consumer journey with solutions that will create memorable and effortless experiences. Learn More Business Process Optimization Run operations efficiently and cost-effectively by optimizing front and back office processes. Learn More Digital Innovation With a strong competence in automation and analytics, achieve breakthrough digital transformation. Learn More Industry Solutions Automotive Banking & Financial Consumer Electronics & Technology Consumer packaged Goods Healthcare Insurance Public Sector Retail & ecommerce Telecom Travel & Hospitality Results News & Resources Why HGSCareers Blog Contact Us Gartner named HGS as a Leader in Customer Service BPO 2021 Magic Quadrant VIEW REPORT Business continuity in a COVID-19 world Our business continuity solutions help lead your organization from crisis through recovery. Automation, analytics, and artificial intelligence Control costs, quality, and scalability for an optimal ROI Intelligent automation Work-at-Home and critical COVID resources Manage your work-at-home program and access our smarter CX COVID kit WORK@HOME HGS COVID KIT Nurse triage and revenue cycle management Provide front-line help for COVID callers and improve your revenue cycle strategy Nurse triage Revenue Cycle Transforming Your Customer Experience Creating value through innovation. HGS helps design and implement an effortless customer experience using digital channels, analytics, automation and digital marketing. See How Your Customer Experience Compares Find Out Now Deep Expertise Earned through solving industry-specific challenges. Consumer Electronics & Technology Travel & Hospitality Automotive Consumer Packaged Goods Healthcare Public Sector Retail & E-Commerce Banking and Financial Telecom Transformation through Optimization using design thinking to drive real change. Listen Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry. Build To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs. Optimize We’re here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation. Customized Solutions for impactful results. Consumer Engagement Optimize your consumer journey with solutions that will create memorable and effortless experiences. Blog Epic Social Media Customer Service: It’s a Journey Read more Press release HGS Grand Opening Ceremony Celebrates Creation of 400 Full-Time Jobs for New Jacksonville, FL Facility Read more Blog HGS Roundtable: Top Customer Experience (CX) Trends in 2019 Read more Learn More Business Process Optimization Our suite of industry-focused solutions delivers an optimized experience in today’s digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes. Press release HGS Completes Acquisition of Majority Stake In Element Solutions Read more Blog Modern Outsourcing Is Driven By Insight And Partnership – Not Cost! Read more Learn More Digital Innovation With a strong competence in automation and analytics, achieve breakthrough digital transformation. Blog 3 Ways Social Media Can Make (or Break) Your CX Read more Blog What Is Omnichannel CRM? Read more White Paper Big data: Better data Driving ROI with contact center advanced analytics Read more Learn More Where You See CX Challenges, We See Opportunity Let Us Help Driving Results Consistently. View All Case studies HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings Summary The client is a Fortune 500 company who chose HGS’s scalable contact center Share: Inventory automation enables $11M in savings for agriculture giant Summary The client is an agriculture giant who chose HGS’s scalable contact center Healthcare Leading physician network provider improves data accuracy with PDM, saving nearly $1 million Overview A leading physician network provider saved nearly $1 million, improved data Ready To Talk about driving results in your business? What’s trending in CX? How should we use customer data? How do we guide customers to the best service channel? Which process should we automate first? How can we integrate social media and customer service? How can we make claims denials more efficient? Build The Business of Tomorrow, Starting Today Let’s Get Started Location Menus All Canada India Jamaica Philippines UAE UK USA HGS India Corporate Office 1st Floor, Gold Hill Square Park, #690 Bommanahalli, Hosur Road, Bangalore 560068 Karnataka India HGS MENA FZ LLC G16, Building #9, Dubai Internet City, PO Box 500165, Dubai, United Arab Emirates Ph: +97142776880 HGS UK 266-270 Gunnersbury Avenue, Chiswick, London, UK, W4 5QB Ph: 0203 747 1423 HGS Philippines 5th Floor HGS Corporate Offices, 1800 Eastwood Avenue Building, Eastwood City Cyberpark, Bagumbayan,Quezon City 434-5300 EXT 2052 | 434-5130 | 434-5123 HGS Canada Metropolitan Place, 99 Wyse Road, Suite 1300 Dartmouth, NS B3A 4S5 HGS Jamaica 113/113 A Constant Spring Rd., Kingston 10 Jamaica HGS USA HGS USA Corporate Headquarters 4933 Lincoln Avenue Lisle, IL 60532 Toll Free: 1-888-747-7911 Fax: 630-968-7383 Footer menuInvestors Careers Contact Us Privacy & Policy © 2020 HGS Ltd. All Rights Reserved. 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